Refund Policy
Clear, transparent terms regarding our billing, cancellations, and non-refundable policy across Infinitia Hub bespoke engineering solutions, dedicated cloud infrastructure reservations, and AI Studio Craft SaaS subscriptions.
Policy Index
All fees paid for software subscriptions, compute resources, carrier API usage, and custom engineering sprints are strictly non-refundable upon payment confirmation.
01Executive Statement & Scope
Infinitia Hub operates under a strict Non-Refundable Policy. Due to the high-capital nature of dedicated GPU/cloud server allocation, real-time carrier API throughput reservation, and the immediate commitment of senior engineering teams, all payments, retainer deposits, subscription fees, and setup charges are final and non-refundable under any circumstances.
This policy applies to all services provided by Infinitia Hub, including custom AI software development, enterprise cloud architectures, and subscriptions to our SaaS platform AI Studio Craft (apps.aistudiocraft.in).
02Why Our Services Are Non-Refundable
Unlike consumer off-the-shelf retail products, enterprise digital engineering and high-throughput communication infrastructure incur irreversible real-time expenditures the moment service is initiated:
AI models, vector indexing, GPU inference tokens, and multi-region Kubernetes clusters are provisioned immediately.
Meta WhatsApp conversation charges and Google RCS carrier termination costs are non-recoverable telco expenses.
Dedicated senior engineering and architecture hours committed to customer sprints cannot be recaptured.
03AI Studio Craft SaaS & Subscriptions
- Monthly & Annual SaaS Plans: Billed in advance. Once paid and your tenant workspace is provisioned or refreshed, the subscription fee is strictly non-refundable.
- Unused Quotas & Add-Ons: Unused WhatsApp messaging credits, AI tokens, or agent seats do not roll over for refund or cash redemption.
- Plan Downgrades: Downgrading an active tier takes effect at the end of the current billing cycle. No pro-rated partial refunds are issued.
04Bespoke Engineering & Milestone Retainers
For bespoke software engineering, enterprise AI swarm integration, and dedicated DevOps contracts:
- Sprint Deposits & Retainers: Advance payments secure dedicated senior engineering sprint bandwidth and are non-refundable once the sprint cycle commences.
- Milestone Sign-Offs: Upon completion and demonstration of a milestone deliverable as outlined in the Statement of Work (SOW), milestone disbursements are permanent and non-refundable.
05Meta WhatsApp & RCS Carrier Pass-Through Costs
Third-party telecommunications and platform infrastructure fees incurred via the Meta WhatsApp Cloud API (marketing/utility conversation fees) and Google RCS carrier gateways are levied directly by carriers and are 100% non-refundable under all circumstances.
06Subscription Cancellation Procedure
You may cancel your AI Studio Craft subscription at any time directly through your workspace billing portal (apps.aistudiocraft.in) or by notifying our billing desk in writing.
Cancellation Effect: Upon cancellation, automatic renewal charges will be terminated immediately. You will retain full access to your workspace and provisioned services until the end of your current paid billing period, with zero future billing.
07Chargebacks, Disputes & Fraud Prevention
Customers agree to communicate directly with Infinitia Hub billing management to resolve any billing discrepancies before initiating an unannounced payment dispute or chargeback with a financial institution.
Initiating a fraudulent or unauthorized chargeback in violation of these Terms may result in immediate suspension of API gateways, termination of cloud hosting, and forfeiture of account assets.
08Limited Exceptional Review
While our policy is strictly non-refundable, our finance team will review the following narrow technical exceptions:
- Duplicate Billing: An automated system glitch resulting in verified identical simultaneous charges for the same billing period.
- Unfulfilled Provisioning: In the event that our platform fails to provision tenant credentials within 7 business days of payment due to an internal system fault.
09Billing Support Contact
If you have questions regarding an invoice or subscription renewal, contact our accounts desk directly: